Captivating a new generations heart & mind with experiential retail

August 6th @ 2:00 pm - 3:00 pm, Online Event, Free in association with BT Skills for Tomorrow have designed a series of webinars to support small businesses and entrepreneurs with news, information and advice as the economic impacts of the COVID-19 coronavirus outbreak continues to hit small businesses and entrepreneurs across the UK.

Full agenda

14:00 - 15:00 Captivating a new generations heart & mind with experiential retail

More details about the session

Despite Gen Z being heralded as our first true Digital Natives, almost all members of Generation Z prefer to shop in bricks-and-mortar stores: “their last great experience is their new expectation.”

Gen Zers, more than any other generation are not seeking places to buy stuff but are demanding experiences rooted in personal connection. That doesn’t mean throwing budget at a glut of temporary popup ‘experiences’ but making personalisation, theatre, interactivity and creativity the cornerstones of long-term retail strategy.

The current crisis coupled with the demands of Gen Z should be seen as a much-welcomed rallying call that resets creative retail, allowing brands to rip up the rulebook and embrace innovation, creativity.

In this session brand wizard and experiential genius Meredith O'Shaughnessy will explore how to make this happen:

  • What Gen Z can teach us about the experience economy and retail's new landscape
  • What integrated experience strategies look like in our post-corona world
  • How a DTC customer strategy will future proof your brand
  • Case studies in brand-defining experiential retail


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Tagged under Coronavirus Covid19

Event Overview


August 6th 2020


2:00 pm - 3:00 pm



Event Category:



BT Skills for Tomorrow

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