Differences between individuals at work can lead to lack of focus on the job, grievances, absences, loss of valuable employees and sometimes Employment Tribunal claims. The cost in terms of time, money and stress on managers and employees is considerable. Mediators work with those in conflict to help them find and agree their own solutions.
This 5-day training course is accredited by NOCN, a trusted and recognised awarding organisation, so the certificate gained meets a consistent standard. The training and delegate assessment are externally verified by NOCN and quality assured. Successful learners will be awarded the Acas Certificate in Internal Workplace Mediation.
Delegates are assessed through their performance in role play activity on the course and by their written responses to 6 questions based on the five units of the course. Responses must be sent to their tutor no later than 6 weeks after receiving the questions. Get more information on this course.
Civic Centre, Barras Bridge, Newcastle Upon Tyne, NE1 8QH,
Phone: 0191 277 7222
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